[CASE STUDY]
The Mobile Team T-Systems Can Rely On for VW
Ongoing engagement. Zero drama. When T-Systems needed to take over VW Argentina's production app during COVID pivots, they needed more than developers. They needed a team that could adapt. Their assessment: "They reacted perfectly to every client request and pivot. Responding in a timely manner was key to our success."
[CASE STUDY]
The Mobile Team T-Systems Can Rely On for VW
Ongoing engagement. Zero drama. When T-Systems needed to take over VW Argentina's production app during COVID pivots, they needed more than developers. They needed a team that could adapt.
The Challenge
Volkswagen Argentina. 3,000+ employees. Global automotive brand. March 2020.
COVID-19 disrupted operations, and in-office communication disappeared overnight. VW had a production mobile app: corporate communication connecting employees and customers. But the pandemic changed everything.
T-Systems, VW's IT partner, needed to bring in a team that could:
- • Take over an existing production system without breaking what thousands depend on
- • Adapt to constant pivots as COVID reshaped operations weekly
- • Respond with urgency in corporate environment with multiple stakeholders
After previous vendor experiences, they needed proof; not promises.
COMPANY
Volkswagen Argentina
STAKEHOLDER
T-Systems
What Was at Stake
Business continuity risk
App critical for corporate communication during remote work transition.
Downtime = employees disconnected, customers without information.
Enterprise reputation risk
Volkswagen global brand standards. T-Systems reputation with major automotive client.
Compliance and governance requirements.
Operational risk
Taking over existing project = risk of breaking what works. Multiple approval layers.
Coordination across distributed teams.
Strategic risk
COVID creating constant priority shifts. Requirements changing faster than traditional cycles.
Vendor relationship reflecting on T-Systems' ability to deliver for VW.
After being burned, bringing in a team that can't navigate enterprise complexity or breaks the production app wasn't an option.
Why T-Systems Chose Braintly
T-Systems found Braintly through referrals. What made the difference:
Understood from day one
"They understood our pain points and goals from the very beginning." Taking over production isn't like starting fresh. You inherit architecture, tech debt, undocumented quirks. Understanding from day one, not after months of expensive onboarding, separates partners from vendors.
Reacted perfectly to pivots
"They reacted perfectly to every client request and pivot." During COVID, requirements changed weekly. Teams that need extensive documentation or resist change become bottlenecks.
Responsive when it counted
"Responding in a timely manner was key to our success." In enterprise environments, slow responsiveness cascades. Days of waiting kill momentum.
That alignment, sustained across the engagement, builds trust in corporate environments.
The Partnership
3 mobile engineers deployed within 4 weeks, scaled to 6-10 as project expanded.
LATAM engineers time-zone aligned with multiple communication channels
(in-person, virtual, messaging).
What made it work:
Not rigid methodologies
Adaptation and timely responsiveness
When VW's priorities shifted, the team pivoted
When T-Systems needed quick answers, Braintly responded
That flexibility, in a corporate environment where most vendors become bureaucratic bottlenecks, is what works.
What We Built
Ongoing delivery. No drama.
Results
T-Systems' assessment
"They reacted perfectly to every client request and pivot. Responding in a timely manner was key to our success."
What impressed most
"Definitely their adaptation to changes and product iteration. Great communication skills."
What changed day-to-day
No anxiety about production app stability
Confidence to commit to VW feature timelines
Ability to respond to business urgency without vendor bottlenecks
What problem stopped existing
"Will they understand our enterprise context?" → Understood from day one
"Can they handle pivots?" → Reacted perfectly
"Will slow responses kill momentum?" → Timely responses key to success
In the Client's Words
"We hired Braintly to take over an existing project. They understood our pain points and goals from the very beginning. They reacted perfectly to every client request and pivot. Responding in a timely manner was key to our success."
Gerardo Giovanelli
Operational Manager Director, T-Systems
Gerardo Giovanelli
Operational Manager Director, T-Systems
"We hired Braintly to take over an existing project. They understood our pain points and goals from the very beginning. They reacted perfectly to every client request and pivot. Responding in a timely manner was key to our success."
What impressed most
"Definitely their adaptation to changes and product iteration. Great communication skills."
Measurable outcomes
"Time-to-market, ability to delivery, technical knowledge and business adaptation."
Need a team that
adapts to your pivots?
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